Statsbygg for The Norwegian Directorate of Immigration (UDI)Refstad transit centre/Oslo,norway/2015/designit
Role: Project manager, Lead service designer
Through this is pre- project we helped The Norwegian Directorate of Immigration to define the best way to restructure the health clinic at Refstad transit centre. The project aimed to give guidelines and proposed architectural solutions for more time and cost efficient use of the premises. Our focus was to increase capacity and to better the use of the facilities for all users, but with a main focus on the employees and today processes.
Statsbygg is the Norwegian government's key advisor in construction and property affairs, building commissioner, property manager and property developer.
The project consisted of several stakeholders and it was crucial that they all agreed to which solution was best before the official tender went out to entrepreneurs and architects.
The transit centre provides asylum seekers their mandatory tuberculosis screening and if needed their initial health treatment when arriving to Norway. The amount of asylums seekers arriving to the transit centre is unpredictable and can change from day to day, because of outside factors/actors as political decisions and global changes. That means that the premises needed to facilitate for rapid changes in capacity and use. The other crucial factor we had to take into account was that the work processes worked today because of the small space and close proximity to everyone that works in the clinic. Since we were not going to change the fundamentals of the todays work processes we had to design for this factor as well. And these two factors were leading in why one solution fulfilled the need better than the other one.
The project was done in a very short time with a small budget, but through careful planning and co-creation and involvement of stakeholders at the all the phases, Designit delivered a detailed proposal that everyone agreed on. We used 3 weeks with 2 designers full time and delivered collected insights that led to one clear solution that was consistent with the initial findings. In the final meeting the stakeholders all agreed on which solution was the most effective for the health clinic, due to the involvement of stakeholders at the right times in the process.
The proposed solutions and insights leading up to the solutions were delivered in a document with floor plans and zone distribution, supported by future work scenarios and room specifications. It was important that it was communicated in a way that all stakeholders could easily communicate it to others and felt like they owned the project.
The deliverables are to be used as foundation for further work and construction as well as a basis for applying for funding within the Directorate.
The project will continue with Designit as reference partner in the building phase.
“This is a new way for us to do projects and we would really like to work more like this in the future” Project manager- Statsbygg)